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How Yuko sync works

Yuko keeps a copy of your products, orders, and customers for fast lookup during review workflows. Syncing happens three ways:
  1. Real-time webhooks — fire on order.updated, product.updated, customer.deleted, etc. This is how most data gets in.
  2. Scheduled recovery — the yuko_reactivate_disabled_webhooks action re-enables any webhooks WooCommerce has disabled after delivery failures.
  3. Manual sync — you click Sync Data in Account → Integrations → WooCommerce.
If data is missing or stale, one of these three failed.

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Products missing from Yuko

Product is Draft or Private

By default, Yuko only syncs products with status Published. Draft, Pending Review, and Private products are skipped.To include other statuses:
add_filter( 'yuko_product_sync_status', function ( $statuses ) {
    $statuses[] = 'private';
    return $statuses;
} );
Initial sync of 1,000+ products takes 5–15 minutes. Check progress at Account → Integrations → WooCommerce → Configure — you’ll see “Syncing X of Y products”.Don’t click Sync Now again until the current sync completes; it queues a duplicate run.
If you recently enabled High-Performance Order Storage, WooCommerce is still migrating your legacy orders. Yuko mirrors WooCommerce — until HPOS migration is done, order sync may stall.Check WooCommerce → Status → Tools → Verify base database tables. If HPOS shows “In progress”, wait it out.
WooCommerce auto-disables webhooks after 5 consecutive failures. If your site was down or slow recently, a webhook may be turned off.Yuko schedules a recovery task (yuko_reactivate_disabled_webhooks) that re-enables disabled webhooks automatically on its next run.To fix now without waiting: WordPress Admin → WooCommerce → Settings → Advanced → Webhooks — find Yuko webhooks and set status to Active.

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Orders missing from Yuko

Order status never reached a tracked status

Yuko tracks order.paid (status → Processing), order.fulfilled (status → Completed), and order.cancelled. Orders that skip straight to Completed without ever being Processing may miss the paid event. This is cosmetic unless your workflow depends on it.
Guest checkout orders without an email (test orders, manual entries) can’t be synced — Yuko needs an email address to send review requests.
The yuko_blocked_order_statuses_for_webhooks filter excludes Draft and Auto-Draft orders by default. If you’ve added custom statuses, check your theme’s functions.php.

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Customer data is stale

Customer records (name, email) are synced on creation and update. If a customer updates their email in My Account but you still see the old address in Yuko:
  1. WordPress Admin → Users → Edit the customer → Save (this fires the update event)
  2. Or force a full customer sync: Yuko Dashboard → Account → Integrations → WooCommerce → Configure → Sync Customers
Deleted customers in WordPress trigger a customer.deleted webhook and are removed from Yuko within a few seconds.

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Force a full manual sync

When in doubt, reset the sync:

Open the integration

Yuko Dashboard → Account → Integrations → WooCommerce → Configure

Click Sync Data

This re-pulls products, customers, and recent orders from WooCommerce via the REST API. Takes 1–15 minutes depending on store size.

Watch the progress indicator

Stay on the page — if you navigate away, the sync continues but you lose the progress view.

Spot-check

After sync completes, verify a known product and a recent order both appear in Yuko with correct data.

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Still out of sync?

A persistent sync gap usually means the webhook pipeline is broken. Gather:
  • A specific example (order ID / product ID that’s missing)
  • The timestamp of the event in WooCommerce
  • The status showing in WordPress Admin → WooCommerce → Settings → Advanced → Webhooks for the Yuko webhooks
Then contact support with those details — we can trace the delivery log on our side.

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