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Manual review requests let you email a specific customer on demand — useful when an order slipped past the automated workflow, when a customer asks to review late, or when you want to re-send after a delivery delay.

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Send a manual request

Open the Orders screen

In the Yuko Dashboard, go to Reviews → Orders. You’ll see every order Yuko has synced from WooCommerce, with status, customer, and review-request state.

Find the order

Filter by date, customer email, or review status. Orders that have never been emailed show a dormant state; orders that have already been emailed show the send date.

Click the email icon

On the order row, click the email (✉) icon in the Actions column. Confirm the send in the prompt.

Wait for delivery

The email queues immediately and is delivered within a minute. The order row updates to show the manual send timestamp.

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When to use a manual request

Late fulfillment

An order was marked completed weeks after delivery. The automated email never fired because the delay exceeded your workflow window. Send manually to catch the customer while the product is still fresh.

Customer asked to review

A customer emails asking how to leave a review. Send them the official form link without typing it up by hand.

Importing an order retroactively

After importing historical orders, you may want to send a batch of one-off review requests rather than turn on the full workflow.

Re-send after a complaint is resolved

You resolved a shipping issue and want to give the customer a fresh chance to leave feedback that reflects your response.

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What the email contains

The manual request uses the same template configured under Reviews → Emails → Review Request. Any branding, subject line, or shortcode changes you’ve made apply to manual sends too.

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Good practice

  • Respect the Email Blacklist. If a customer’s address is on your Email Blacklist, remove them only if they’ve asked to start receiving email again.
  • Respect the Product Blacklist. If every product in the order is on your Product Blacklist, a manual request won’t make sense — there’s nothing to review.
  • Don’t re-send repeatedly to the same customer. One manual nudge is fine; a second is often perceived as spam.

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