Installation & connection
Plugin won’t activate, store won’t connect, “connection failed” errors.
Reviews not appearing
Submitted reviews don’t show on the storefront, widget is blank, star ratings missing.
Emails not sending
Review requests not going out, customers not receiving emails, deliverability issues.
Sync issues
Products or orders missing, customer data stale, sync stuck.
Before you troubleshoot
Most issues are resolved by one of these four actions. Try them in order — each takes less than a minute.Check the WooCommerce System Status
WordPress Admin → WooCommerce → Status → System StatusLook at the Template overrides and Logs sections. Yuko flags issues with a red ❌ if something’s wrong on the WordPress side.
Check the Yuko dashboard integration status
Yuko Dashboard → Account → Integrations → WooCommerceThe connection card shows either Connected (green), Disconnected (grey), or Failed (red). If red, click Re-authenticate.
Force a data sync
Yuko Dashboard → Account → Integrations → WooCommerce → Configure → Sync DataRe-pulls products, orders, and customers from WooCommerce. Takes 1–5 minutes for most stores.
Clear caches
Clear any page cache (WP Rocket, W3 Total Cache, LiteSpeed, etc.), CDN cache (Cloudflare, BunnyCDN), and your browser cache. Stale HTML is the #1 cause of “widget isn’t updating” reports.
Quick diagnostic table
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Connect Yuko with other tools
- Your Yuko organization name or email
- WordPress, WooCommerce, and PHP versions (from WooCommerce → Status)
- The exact error message or a screenshot
- Timestamp (in your timezone) of when the issue happened — our logs are time-indexed