Installation & connection
Plugin won’t activate, store won’t connect, “connection failed” errors.
Reviews not appearing
Submitted reviews don’t show on the storefront, widget is blank, star ratings missing.
Emails not sending
Review requests not going out, customers not receiving emails, deliverability issues.
Sync issues
Products or orders missing, customer data stale, sync stuck.
Before you troubleshoot
Most issues are resolved by one of these four actions. Try them in order — each takes less than a minute.Check the WooCommerce System Status
WordPress Admin → WooCommerce → Status → System StatusLook at the Template overrides and Logs sections. Yuko flags issues with a red ❌ if something’s wrong on the WordPress side.
Check the Yuko dashboard integration status
Yuko Dashboard → Account → Integrations → WooCommerceThe connection card shows either Connected (green), Disconnected (grey), or Failed (red). If red, click Re-authenticate.
Force a data sync
Yuko Dashboard → Account → Integrations → WooCommerce → Configure → Sync DataRe-pulls products, orders, and customers from WooCommerce. Takes 1–5 minutes for most stores.
Quick diagnostic table
| Symptom | Most likely cause | Start here |
|---|---|---|
| Plugin activates but Yuko sidebar missing | User role not Administrator, or plugin conflict | Installation issues |
| Store URL won’t authenticate | HTTPS mismatch, security plugin blocking, incorrect URL format | Installation issues |
| New reviews not visible on product page | Cache, pending moderation, widget disabled | Reviews not appearing |
| Star rating shows zero despite reviews existing | Category page widget not enabled, schema cached | Reviews not appearing |
| Review request never arrived | Customer on Email Blacklist, product on Product Blacklist, order status never reached “Completed” | Emails not sending |
| Customer reports email in spam folder | DNS records (SPF/DKIM) not set up, no custom sending domain | Emails not sending |
| Products missing from Yuko dashboard | Product status not Published, large catalog still syncing, HPOS migration incomplete | Sync issues |
| Orders stuck in “Processing” never trigger emails | Workflow set to trigger on “Completed”, not “Processing” | Sync issues |
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Connect Yuko with other tools
- Your Yuko organization name or email
- WordPress, WooCommerce, and PHP versions (from WooCommerce → Status)
- The exact error message or a screenshot
- Timestamp (in your timezone) of when the issue happened — our logs are time-indexed