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Is the review actually in Yuko?

Before blaming the storefront, confirm the review made it to your Yuko dashboard:
  1. Go to Reviews → Manage Reviews
  2. Clear all filters (status = All, rating = All)
  3. Search by the reviewer’s email
If the review is listed: the issue is display. Keep reading. If the review is missing: the submission failed — check Sync issues and your spam moderation settings.

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Is the review approved?

A submitted review won’t appear until it’s Approved (Published). Check its status in Reviews → Manage Reviews.

Status is Pending

You have Auto-Publish off, or the review tripped a moderation rule. Options:
  • Approve manually: hover over the review row → Approve
  • Change your default: Reviews → Settings → General → Auto-publish new reviews → toggle ON
  • Adjust moderation rules: Review moderation guide
Yuko’s spam filter flagged it. If it’s a false positive:
  1. Open the review
  2. Click Not Spam → Approve
To reduce false positives long-term, tune the spam filter and review the Email Blacklist.
Someone (maybe you) moved it to Trash. Restore from Reviews → Manage Reviews → Trash → Restore. Trash is auto-emptied after 30 days.

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Is the widget enabled?

The Product Reviews Display widget must be Live for reviews to render.
  1. Reviews → Widgets → Product Reviews Display
  2. The top toggle should be ON
  3. Click Preview on storefront and check directly
If the widget is on but reviews still don’t show, check the Preferences tab inside the widget — a too-strict “minimum rating” or “verified only” filter can hide everything.

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Is page cache serving stale HTML?

This catches almost everyone once:

Clear your page cache plugin

WP Rocket, W3 Total Cache, LiteSpeed, WP Super Cache — all have a Clear all cache button in the admin bar.

Clear your CDN cache

Cloudflare: Caching → Configuration → Purge Everything BunnyCDN / KeyCDN: Similar “Purge” button in their dashboards

Clear your browser cache

Hard refresh with Ctrl+Shift+R (Cmd+Shift+R on Mac). Or open an incognito window.

Wait 60 seconds and retry

Yuko’s own edge cache may hold the old HTML for up to a minute after widget changes.

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Widget is placed correctly but nothing renders

Open your product page and view page source (Ctrl+U). Search for yuko.
  • If you see <div id="yuko-reviews"> but the widget is blank: JavaScript isn’t executing. Check the browser console for errors. Common culprits: ad-blockers, a JS error elsewhere on the page, or wp_footer() missing from your theme.
  • If you don’t see yuko-reviews anywhere: the shortcode, block, or template hook isn’t firing. Re-check widget placement in the Yuko dashboard, and confirm your theme doesn’t override single-product.php in a way that strips Yuko’s hooks.

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Star rating shows zero on category / archive pages

Yuko disables the category-page star widget by default to protect archive page speed. Turn it on: Reviews → Widgets → Star Rating → Preferences → Show on category pages → ON Or enable the filter in code: 
add_filter( 'yuko_enable_category_page_rating_widget', '__return_true' );
After enabling, clear cache and reload a category page.

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Rich snippets / star rating not showing in Google

Google takes 2–4 weeks to re-crawl and display schema changes. Verify your schema is correct:
  1. Open any product page
  2. Paste the URL into Google Rich Results Test
  3. You should see a Product result with aggregateRating
If the test passes, wait for Google’s next crawl. If it fails, see Google SEO integration for a full schema checklist.

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