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Yuko Dashboard → Manage Reviews -> Questions & Answers
Yuko Q&A 1
Overview The Questions & Answers panel gives you full control over product-related customer questions. For each question, you can view:
  • Customer name and email
  • Question content
  • Date asked
  • Associated product
  • Current status
  • Answer (if added)
You can filter questions using the tabs at the top:
  • All
  • Published
  • Pending
  • Trash
  • Spam
  • With Answer
  • No Answer

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Question Statuses

Each question can be managed using the Status dropdown:
  • Pending
    The question is saved but not yet visible on the storefront.
  • Published
    The question (and answer, if available) is live on the product page.
  • Trash
    Temporarily removed from view.
  • Spam
    Filters out unwanted or irrelevant submissions.

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Managing Questions

Use the Actions menu next to each question to manage it.

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Answering Questions

You can reply to customer questions directly from the dashboard.

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To add an answer:

  1. Go to Manage Q&A
  2. Locate a question with No answer provided yet
  3. Click Add answer Add
  4. Enter your response N
  5. Choose if you want to publish the question or notify customer
    For notifying customers, you need to have “Question answered & approved email” template enabled
Once published, your answer will appear below the question on the product page if you choose to publish it.

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Editing or Removing an Answer

  • Click Edit answer to update your response
  • Use the delete icon to remove an answer if needed