> ## Documentation Index
> Fetch the complete documentation index at: https://docs.yukoreviews.com/llms.txt
> Use this file to discover all available pages before exploring further.

> View, manage, and respond to customer questions directly from your dashboard.

# Managing & Answering Questions

### **Navigation**

Yuko Dashboard **→ Manage Reviews -> Questions & Answers**

<Frame>
  <img src="https://mintcdn.com/yukoreviews/2A4-jGC_tIjwzp80/images/yuko-Q&A-1.png?fit=max&auto=format&n=2A4-jGC_tIjwzp80&q=85&s=071391abbbebd649aaf47b7556fd911f" alt="Yuko Q&A 1" width="2820" height="1374" data-path="images/yuko-Q&A-1.png" />
</Frame>

Overview

The **Questions & Answers** panel gives you full control over product-related customer questions.

For each question, you can view:

* **Customer name and email**
* **Question content**
* **Date asked**
* **Associated product**
* **Current status**
* **Answer (if added)**

You can filter questions using the tabs at the top:

* **All**
* **Published**
* **Pending**
* **Trash**
* **Spam**
* **With Answer**
* **No Answer**

***

## Question Statuses

Each question can be managed using the **Status** dropdown:

* **Pending**\
  The question is saved but not yet visible on the storefront.
* **Published**\
  The question (and answer, if available) is live on the product page.
* **Trash**\
  Temporarily removed from view.
* **Spam**\
  Filters out unwanted or irrelevant submissions.

***

## Managing Questions

Use the **Actions** menu next to each question to manage it.

| Action             | Description                                   |
| :----------------- | :-------------------------------------------- |
| **Publish**        | Makes the question visible on the storefront  |
| **Trash**          | Moves the question to Trash                   |
| **Spam**           | Marks the question as spam                    |
| **Change product** | Reassigns the question to a different product |
| **Delete**         | Permanently removes the question              |

***

## Answering Questions

You can reply to customer questions directly from the dashboard.

### To add an answer:

1. Go to **Manage Q\&A**
2. Locate a question with **No answer provided yet**
3. Click **Add answer**
   <img src="https://mintcdn.com/yukoreviews/EEH-4BnYtQjESyhn/images/add.png?fit=max&auto=format&n=EEH-4BnYtQjESyhn&q=85&s=b7d8bffde8b996134e2d9a7d65855fb8" alt="Add" width="2880" height="1406" data-path="images/add.png" />
4. Enter your response
   <img src="https://mintlify.s3.us-west-1.amazonaws.com/yukoreviews/images/N.png" alt="N" />
5. Choose if you want to **publish the question** or **notify customer**
   <Note>
     For notifying customers, you need to have "Question answered & approved email" template enabled
   </Note>

Once published, your answer will appear **below the question** on the product page if you choose to publish it.

### Editing or Removing an Answer

* Click **Edit answer** to update your response
* Use the **delete icon** to remove an answer if needed

***