> ## Documentation Index
> Fetch the complete documentation index at: https://docs.yukoreviews.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Import Existing Reviews to Yuko
> Migrate your existing customer reviews from other platforms to Yuko without losing social proof
## Keep Your Hard-Earned Social Proof
Already have customer reviews in WooCommerce, Judge.me, or another review platform? Import them to Yuko in minutes and maintain all your hard-earned social proof while gaining access to Yuko's advanced features.
**What you'll achieve:**
* Preserve all existing reviews when switching platforms
* Maintain SEO value from review content
* Keep verified purchase badges and review dates
* Import photos, videos, and reviewer information
* Avoid starting from zero social proof
import NeedHelp from '/snippets/need-help.mdx';
**Impact:** Stores that import existing reviews see 40-50% higher conversion rates immediately after migration vs starting fresh
***
## Why Import Reviews to Yuko
Don't lose your valuable social proof when switching review systems:
**Keep what you've built**
* Maintain hundreds or thousands of reviews
* Preserve star ratings and social proof
* Keep verified purchase badges
* Maintain review dates (authenticity)
* Don't start from zero
**Impact:** Imported reviews maintain customer trust during platform transition
**Don't lose search rankings**
* Review content is valuable for SEO
* Keywords in reviews help rankings
* Rich snippets with star ratings
* Product page content depth
* Avoid traffic drop from lost reviews
**Impact:** Stores that import reviews maintain 90% of review-driven SEO value
**Start strong, not from scratch**
* New review system with existing proof
* Higher conversion from day one
* Customer confidence in products
* Competitive advantage maintained
* No "building phase" needed
**Impact:** 40-50% higher conversion vs no reviews on new platform
**Keep reviews, add capabilities**
* Import old reviews to Yuko
* Gain widgets, automation, workflows
* Better display and moderation tools
* Photo reviews and Q\&A
* All while keeping existing social proof
**Impact:** Best of both worlds - existing reviews + better tools
***
## Supported Import Sources
**Import built-in WooCommerce reviews**
**What gets imported:**
* ✅ All product reviews
* ✅ Star ratings (1-5)
* ✅ Review text/content
* ✅ Reviewer name
* ✅ Reviewer email (for verification)
* ✅ Review date (preserved)
* ✅ Verified purchase status
* ✅ Review approval status
**What doesn't import:**
* ❌ Photos/videos (native WooCommerce doesn't support)
* ❌ Custom fields (unless using extensions)
**Time to import:**
* Under 100 reviews: Instant
* 100-1,000 reviews: 2-5 minutes
* 1,000-10,000 reviews: 10-30 minutes
* 10,000+ reviews: 30-60 minutes
**Process:** One-click automatic import via WooCommerce integration
→ [WooCommerce import guide](/import-reviews/importing-from-woocommerce-review)
**Import from Judge.me review platform**
**What gets imported:**
* ✅ All product reviews
* ✅ Star ratings (1-5)
* ✅ Review text/titles
* ✅ Reviewer name and email
* ✅ Review photos (up to 10 per review)
* ✅ Review videos
* ✅ Review date (preserved)
* ✅ Verified purchase badges
* ✅ Helpful votes count
**What doesn't import:**
* ❌ Judge.me specific badges/features
* ❌ Custom Judge.me widgets
**Time to import:**
* Under 500 reviews: 5-10 minutes
* 500-2,000 reviews: 15-30 minutes
* 2,000-10,000 reviews: 30-90 minutes
* 10,000+ reviews: 1-3 hours
**Process:** API connection or CSV export from Judge.me
→ [Judge.me import guide](/import-reviews/importing-from-judgeme-reviews)
**Import from any platform via CSV**
**Supported sources:**
* Loox reviews
* Stamped.io reviews
* Trustpilot reviews
* Yotpo reviews
* Custom review systems
* Any platform with CSV export
**What can be imported:**
* ✅ Product reviews with ratings
* ✅ Review text and titles
* ✅ Reviewer names
* ✅ Review dates
* ✅ Email addresses (if available)
* ⚠️ Photos/videos (requires URLs)
* ⚠️ Verified status (if data available)
**CSV requirements:**
* Required columns: product\_id, rating, review\_text, reviewer\_name, date
* Optional columns: email, verified, title, photos, videos
* Format: UTF-8 CSV
* Max file size: 50MB
**Time to import:**
* Depends on CSV processing
* Average: 1-2 minutes per 1,000 reviews
**Process:**
1. Export reviews to CSV from current platform
2. Format CSV to match Yuko template
3. Upload CSV to Yuko
4. Map columns and import
**Coming soon:** Direct integrations with Loox, Stamped.io, and Yotpo for one-click imports
**Import Google Business reviews (shop reviews)**
**What gets imported:**
* ✅ Google Business reviews
* ✅ Star ratings (1-5, converted)
* ✅ Review text
* ✅ Reviewer name (Google profile)
* ✅ Review date
* ✅ Profile photos (if public)
**Important notes:**
* Google reviews import as **shop/site reviews** (not product reviews)
* Useful for overall testimonials
* Links back to Google for verification
* Cannot be edited (preserves authenticity)
**Use case:**
* Import Google testimonials for homepage
* Use as overall store reviews
* Build trust with new visitors
* Supplement product reviews
**Process:** Export Google reviews via Google Business API or scraper, then CSV import
**Google TOS:** Ensure you comply with Google's review usage policies. Always link back to original Google review and mark source clearly.
***
## Import Process Overview
Identify where your existing reviews are stored.
**Common scenarios:**
**Built-in platform reviews:**
* WooCommerce native reviews
**Third-party review apps:**
* Judge.me
* Loox
* Stamped.io
* Yotpo
* Trustpilot
**Action:** Count how many reviews you have (this determines import time)
Get your review data from the current platform.
**WooCommerce:**
* Yuko auto-imports (no export needed)
* One-click import in Yuko dashboard
**Judge.me:**
* Use Judge.me export feature
* Or connect API directly to Yuko
**Other platforms:**
* Export to CSV from platform
* Download review photos/videos if available
* Save export file
**Pro tip:** Before exporting, clean up spam/fake reviews in your current system. Only import quality reviews.
Format your review data for import.
**If using CSV:**
* Ensure required columns exist
* Format dates correctly (YYYY-MM-DD)
* Check product IDs match your store
* Verify reviewer emails (for verified badges)
* Upload photos to hosting (provide URLs)
**Required CSV columns:**
* `product_id` - Your product SKU or ID
* `rating` - 1-5 star rating
* `review_text` - Review content
* `reviewer_name` - Customer name
* `date` - Review date (YYYY-MM-DD)
**Optional CSV columns:**
* `email` - For verified purchase matching
* `title` - Review headline
* `verified` - true/false
* `photo_url` - Direct link to review photo
* `status` - published, pending, spam
**Download CSV template:** \[Available in Yuko dashboard]
Upload and process your reviews.
**In Yuko Dashboard:**
1. Go to Reviews → Import
2. Select import source (WooCommerce, Judge.me, CSV)
3. Upload file or connect account
4. Map fields (if CSV)
5. Preview sample reviews
6. Start import process
**During import:**
* Progress bar shows status
* Estimated time displayed
* Can cancel if needed
* Errors reported in real-time
**After import:**
* Review count summary
* Success rate shown
* Failed imports listed (with reasons)
* Option to retry failed reviews
Check that reviews imported correctly.
**What to verify:**
* ✅ Total review count matches export
* ✅ Star ratings correct
* ✅ Review text intact (no truncation)
* ✅ Reviewer names displayed properly
* ✅ Dates preserved accurately
* ✅ Photos/videos linked correctly
* ✅ Verified badges on applicable reviews
* ✅ Reviews assigned to correct products
**Random sampling:**
* Check 10-20 random reviews manually
* Verify high-value reviews (5-star with photos)
* Ensure no duplicate reviews
* Look for formatting issues
**Fix issues:**
* Bulk edit if needed
* Delete duplicates
* Re-import failed reviews
* Contact support for help
Show your imported reviews on your store.
**Enable review display:**
* Install Yuko review widgets
* Display reviews on product pages
* Show overall rating in listings
* Add review count to homepage
**Test display:**
* Check desktop view
* Verify mobile responsiveness
* Ensure photos/videos display
* Test review sorting/filtering
→ [Set up review display widgets](/display-reviews/introduction-to-widgets)
Remove old review system once Yuko is live.
**Before removing:**
* ✅ Verify all reviews imported successfully
* ✅ Test Yuko review display thoroughly
* ✅ Check SEO impact (Google Search Console)
* ✅ Keep backup of old reviews (just in case)
**When removing:**
* Deactivate old review plugin
* Remove old review widgets from theme
* Clean up database (optional, for performance)
* Set up redirects if review URLs changed
**Don't rush:** Keep both systems running for 1-2 weeks to ensure smooth transition. Monitor SEO and conversion metrics before fully removing old system.
***
## Common Questions
**Yes - imported reviews maintain SEO value (if done correctly)**
**SEO benefits of imported reviews:**
**Preserved content:**
* Review text is valuable indexed content
* Keywords in reviews help product page rankings
* More content = better SEO
* Google sees review history
**Rich snippets maintained:**
* Star ratings show in search results
* Review count displays
* Product rating markup
* Enhanced search listings
**Fresh + historical content:**
* Mix of old and new reviews is ideal
* Shows product history and consistency
* Recent reviews + established history
* Better than starting from zero
**How to maintain SEO value:**
**1. Preserve review dates**
* Don't import all as "today"
* Keep original review dates
* Shows natural review pattern
**2. Keep review content intact**
* Don't edit or paraphrase reviews
* Maintain original text
* Preserve keywords customers used
**3. Implement schema markup**
* Use Review schema (schema.org)
* Include AggregateRating markup
* Yuko handles this automatically
**4. Don't remove old reviews immediately**
* Keep both systems running briefly (1-2 weeks)
* Monitor search rankings
* Gradual transition vs sudden removal
**5. Set up redirects if needed**
* If review URLs changed
* 301 redirects from old to new
* Preserve link equity
**Potential SEO risks:**
**Risk 1: Duplicate content**
* Reviews exist on old platform AND Yuko
* Google sees duplicates
* Confused about canonical version
**Solution:** Remove old reviews once Yuko is live
**Risk 2: Lost review markup**
* Old system had schema, new doesn't
* Rich snippets disappear from search
* Click-through rate drops
**Solution:** Yuko auto-adds schema markup
**Risk 3: URL structure changes**
* Review URLs different in Yuko
* Indexed review links break
* 404 errors
**Solution:** Set up redirects or use same URL structure
**Monitor SEO during transition:**
* Google Search Console: Check impressions/clicks
* Rich results test: Verify markup working
* Product page rankings: Monitor positions
* Organic traffic: Watch for drops
**Best practice:** Import reviews → verify schema markup → keep old system live for 1 week → remove old reviews → monitor SEO for 2 weeks. This gradual approach minimizes SEO risk.
**Options for handling reviews that can't be imported**
**Common scenarios:**
**Scenario 1: Reviews for discontinued products**
* Product no longer sold
* No destination product page
* Where do reviews go?
**Options:**
* Archive reviews (saved but not displayed)
* Import to similar replacement product
* Skip import for those reviews
* Create "Discontinued Products" page with reviews
**Recommended:** Archive for records, skip display
**Scenario 2: Reviews with broken photo links**
* Photos hosted on old platform
* Links will break after migration
* Can't access photos
**Options:**
* Import review without photos (text only)
* Manually download and re-upload photos
* Skip reviews that rely heavily on photos
* Contact old platform for photo export
**Recommended:** Import text, manually add photos to high-value reviews
**Scenario 3: Reviews in wrong format**
* Date format incompatible
* Character encoding issues
* Missing required fields
**Options:**
* Manually fix in CSV before import
* Import what you can, skip problematic rows
* Contact Yuko support for help
* Use data transformation tools
**Recommended:** Fix CSV format, re-import
**Scenario 4: Duplicate reviews**
* Same review appears multiple times
* Customer reviewed same product twice
* Import has duplicates
**Options:**
* De-duplicate CSV before import
* Import all, manually delete duplicates after
* Keep most recent review, skip older ones
* Keep highest-value review (photos, detailed text)
**Recommended:** De-duplicate before import
**Scenario 5: Reviews in other languages**
* Non-English reviews
* Multiple languages mixed
* Unsure if to import
**Options:**
* Import all languages (Yuko supports multilingual)
* Filter by language before import
* Translate reviews before import
* Tag reviews by language
**Recommended:** Import all, let customers filter by language
**What to do with unmportable reviews:**
**Option 1: Manual entry**
* Manually add important reviews via Yuko dashboard
* Time-consuming but works for small counts
* Good for high-value reviews (5-star with photos)
**Option 2: Archive for reference**
* Save old reviews in spreadsheet
* Keep for internal reference
* Don't display publicly
* Use insights for product development
**Option 3: Screenshot for social media**
* Can't import but still valuable
* Use screenshots in marketing
* Post on social media
* Include in email campaigns
**Pro tip:** Focus import efforts on high-quality, recent reviews with photos. Don't stress about importing every single review. Quality over quantity.
**Yes - combine reviews from different platforms**
**Common multi-source scenarios:**
**Scenario 1: Platform migration + previous platform**
* Migrated to WooCommerce from a different platform
* Reviews scattered across old and new platforms
* Want to consolidate everything in Yuko
**Solution:**
* Export reviews from each source platform
* Combine into single CSV
* De-duplicate (same review may exist on multiple platforms)
* Import combined CSV to Yuko
**Scenario 2: Platform reviews + Google reviews**
* Product reviews in WooCommerce
* Shop reviews on Google Business
* Want both in Yuko
**Solution:**
* Import WooCommerce reviews as product reviews
* Import Google reviews as shop/site reviews
* Keep them separate (different purposes)
**Scenario 3: Multiple review apps**
* Used Judge.me for some products
* Used Loox for other products
* Want all in Yuko
**Solution:**
* Export from both apps
* Combine CSVs
* Ensure product IDs match
* Import combined data
**How to combine multiple sources:**
**Step 1: Export from each source**
* Export Review Platform A
* Export Review Platform B
* Export Review Platform C
**Step 2: Standardize formats**
* Align column names across all CSVs
* Ensure consistent date formats
* Standardize product IDs
* Match reviewer name formats
**Step 3: Combine into single CSV**
* Merge all CSVs into one file
* Sort by product ID or date
* Check for duplicates
**Step 4: De-duplicate**
* Look for same reviewer + product + date
* Remove exact duplicates
* For near-duplicates, keep best version (with photos, more detail)
**Step 5: Import combined CSV**
* Upload to Yuko
* Map fields
* Import all at once
**De-duplication tips:**
**Exact duplicates:**
* Same reviewer name
* Same product
* Same review text
* Same date
**Action:** Delete duplicate, keep one
**Near duplicates:**
* Same reviewer
* Same product
* Similar text but not identical
* Different dates (maybe edited/updated)
**Action:** Keep most recent or most detailed
**Tools for de-duplication:**
* Excel: Remove duplicates feature
* Google Sheets: UNIQUE function
* CSV tools: csvkit, pandas
* Manual review for small counts
**Important:** When combining sources, watch for duplicate reviews. Same customer may have left review on multiple platforms. De-duplicate before import to avoid showing same review twice.
**Yes - eventually, but not immediately**
**Recommended timeline:**
**Week 1: Keep both systems**
* Import reviews to Yuko
* Display Yuko reviews on site
* Keep old system active (hidden or deactivated)
* Monitor for issues
**Why:**
* Backup in case import had issues
* Can reference old system if needed
* Test Yuko thoroughly before committing
* Easy rollback if problems
**Week 2-3: Verify everything works**
* Check all reviews imported correctly
* Verify SEO maintained (Google Search Console)
* Monitor conversion rates
* Test mobile and desktop display
* Ensure no duplicate reviews showing
**Week 4: Remove old system**
* Once confident Yuko is working perfectly
* Deactivate old review plugin
* Remove old review display widgets
* Keep data backup (export old reviews to CSV)
**Database cleanup (optional):**
* Delete old review tables from database
* Improves site performance
* Reduces database size
* Do this last, after everything verified
**What to do with old review data:**
**Option 1: Archive (recommended)**
* Export old reviews to CSV
* Save file securely (cloud storage)
* Keep as backup/reference
* Don't delete permanently
**Option 2: Delete completely**
* If 100% confident in import
* Free up database space
* Clean slate
* **Risky** - hard to reverse
**Option 3: Keep old system deactivated**
* Don't delete, just disable
* Data remains in database
* Can reactivate if needed
* No performance impact if deactivated
**SEO consideration when removing:**
**If old reviews had schema markup:**
* Verify Yuko has schema markup active
* Check Google Rich Results Test
* Monitor search rankings for 2 weeks
* Watch for drops in organic traffic
**If old review URLs were indexed:**
* Set up 301 redirects to new review URLs
* Or use same URL structure in Yuko
* Update sitemap
* Let Google re-crawl
**Signs it's safe to delete old system:**
* ✅ All reviews verified in Yuko
* ✅ No duplicate reviews showing
* ✅ SEO metrics stable (no traffic drop)
* ✅ Conversion rates maintained or improved
* ✅ No customer complaints about missing reviews
* ✅ Old review data exported and backed up
**Best practice:** Keep old review system deactivated (not deleted) for 30-60 days after migration. This gives you peace of mind and easy rollback option if any issues discovered. After 60 days, export old data as backup and delete.
**No - customers are not notified when their reviews are imported**
**What happens during import:**
**Customer perspective:**
* Their review appears on new system (Yuko)
* No email notification sent
* No action required from them
* Review just "moves" to new platform
**Privacy and consent:**
**Is importing customer reviews legal?**
* Yes, reviews are your business data
* Customer submitted review to your store
* Moving between platforms is data management
* No new use of customer data
**GDPR/Privacy considerations:**
* Customer data (name, email) can be migrated
* Reviews are part of product catalog
* No consent needed for platform migration
* Customer has right to request deletion
**Email addresses in imported reviews:**
* Used for verification matching only
* Not displayed publicly (Yuko hides emails)
* Not used for marketing without consent
* Same privacy as original platform
**When you SHOULD notify customers:**
**Scenario 1: Requesting review updates**
* If you want customers to update their reviews
* If asking customers to add photos to existing reviews
* If requesting they verify their review on new platform
**Scenario 2: Review editing enabled**
* If you enable customers to edit reviews in Yuko
* Send email: "Your reviews are now in our new system, edit them here: \[link]"
**Scenario 3: Review rewards program**
* If offering rewards for existing reviews
* "Thanks for your past reviews! Here's 10% off as appreciation"
**When you DON'T need to notify:**
**Scenario 1: Simple platform migration**
* Moving from WooCommerce to Yuko
* Reviews remain the same
* No customer action needed
**Scenario 2: Review aggregation**
* Combining reviews from multiple sources
* Displaying existing reviews in better format
* No change to review content
**What if customer asks about their review?**
**Customer: "I left a review, where did it go?"**
**Response:** "Your review is still here! We upgraded our review system to Yuko for better features. Your review and star rating are now displayed \[on this page: link]. Nothing about your review changed - just the platform displaying it."
**Customer: "I want to delete my old review"**
**Response:** "No problem! Your review is now managed in our new Yuko system. You can delete it here: \[link] or email us at \[support email] and we'll remove it immediately."
**Customer: "Can I edit my old review?"**
**Response:** "Yes! We've migrated your review to our new system where you can edit it. Here's your review link: \[unique link]. You can update the text, rating, or add photos."
**Best practice:** While notification isn't required, consider sending a one-time email to past reviewers after migration: "We've upgraded our review system! Your reviews are now live on our improved platform. Check them out: \[link]". This is optional but can boost engagement.
***
## Next Steps
Determine where your existing reviews are stored (WooCommerce, Judge.me, other platform).
**Time:** 5 minutes **Action:** Check your current review system
Get your review data from the current platform.
**Time:** 10-30 minutes **Action:** Export reviews to CSV or connect API
→ [WooCommerce import](/import-reviews/importing-from-woocommerce-review) → [Judge.me import](/import-reviews/importing-from-judgeme-reviews)
Import 10-20 reviews first to verify process works correctly.
**Time:** 15 minutes **Action:** Upload sample CSV, check results
Import all reviews to Yuko once test is successful.
**Time:** 10-90 minutes (depends on review count) **Action:** Upload full CSV or run full integration
Check imported reviews and enable display on your store.
**Time:** 30 minutes **Action:** Verify accuracy, set up widgets
→ [Display review widgets](/display-reviews/introduction-to-widgets)
***
## Need Help?
**Pro tip:** Don't rush the import. Test with 10-20 reviews first, verify everything works perfectly, then import your full review database. Taking an extra hour to test saves days of fixing import mistakes.