> ## Documentation Index
> Fetch the complete documentation index at: https://docs.yukoreviews.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Manual Review Requests

> Manually send a review request email to customers from the Orders screen.

export const PlanAvailability = ({plans = "Paid plans"}) => <Note>
    **Plan availability:** {plans}. See [Plans & billing](/account/plans-and-billing) for a full comparison.
  </Note>;

export const DashboardPath = ({path}) => <Info>
    **In the Yuko Dashboard:** {path}
  </Info>;

Manual review requests let you email a specific customer on demand — useful when an order slipped past the automated workflow, when a customer asks to review late, or when you want to re-send after a delivery delay.

<PlanAvailability plans="Basic, Advanced, and Growth plans" />

<DashboardPath path="Reviews → Orders" />

***

## Send a manual request

<Steps>
  <Step title="Open the Orders screen" icon="list">
    In the Yuko Dashboard, go to **Reviews → Orders**. You'll see every order Yuko has synced from WooCommerce, with status, customer, and review-request state.
  </Step>

  <Step title="Find the order" icon="magnifying-glass">
    Filter by date, customer email, or review status. Orders that have never been emailed show a dormant state; orders that have already been emailed show the send date.
  </Step>

  <Step title="Click the email icon" icon="envelope">
    On the order row, click the **email** (✉) icon in the Actions column. Confirm the send in the prompt.
  </Step>

  <Step title="Wait for delivery" icon="paper-plane">
    The email queues immediately and is delivered within a minute. The order row updates to show the manual send timestamp.
  </Step>
</Steps>

***

## When to use a manual request

<CardGroup cols={2}>
  <Card title="Late fulfillment" icon="truck-clock">
    An order was marked completed weeks after delivery. The automated email never fired because the delay exceeded your workflow window. Send manually to catch the customer while the product is still fresh.
  </Card>

  <Card title="Customer asked to review" icon="hand-wave">
    A customer emails asking how to leave a review. Send them the official form link without typing it up by hand.
  </Card>

  <Card title="Importing an order retroactively" icon="file-import">
    After importing historical orders, you may want to send a batch of one-off review requests rather than turn on the full workflow.
  </Card>

  <Card title="Re-send after a complaint is resolved" icon="heart-pulse">
    You resolved a shipping issue and want to give the customer a fresh chance to leave feedback that reflects your response.
  </Card>
</CardGroup>

***

## What the email contains

The manual request uses the same template configured under **Reviews → Emails → Review Request**. Any branding, subject line, or shortcode changes you've made apply to manual sends too.

***

## Good practice

* **Respect the Email Blacklist.** If a customer's address is on your [Email Blacklist](/managing-reviews/email-blacklist), remove them only if they've asked to start receiving email again.
* **Respect the Product Blacklist.** If every product in the order is on your [Product Blacklist](/managing-reviews/product-blacklist), a manual request won't make sense — there's nothing to review.
* **Don't re-send repeatedly to the same customer.** One manual nudge is fine; a second is often perceived as spam.

***

## Need Help?

<CardGroup cols={2}>
  <Card title="Book Free Setup Call" icon="phone" href="https://cal.com/rameshelamathi/yuko-reviews">
    Talk to our team for personalized setup help

    **Time:** 30 minutes
  </Card>

  <Card title="Contact Support" icon="life-ring" href="https://yukoreviews.com/support">
    Reach our team at yukoreviews.com/support

    **Response time:** Within 24 hours
  </Card>

  <Card title="View All Guides" icon="book" href="/collect-reviews/index">
    Browse detailed guides for every feature
  </Card>

  <Card title="Integration Help" icon="puzzle-piece" href="/integrations/index">
    Connect Yuko with other tools
  </Card>
</CardGroup>