> ## Documentation Index
> Fetch the complete documentation index at: https://docs.yukoreviews.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Collecting Reviews

> Turn shoppers into reviewers — automated emails, on-site forms, manual requests, and everything in between.

Yuko gives you four ways to collect reviews from WooCommerce customers. Most stores combine the first two — automated emails do the heavy lifting, and the on-site form catches the rest.

<Info>
  **Response rate benchmarks:** 5–10% from a single review request email. 10–15% with a reminder. 15–25% with reminder + photo reward.
</Info>

***

## Collection methods

<CardGroup cols={2}>
  <Card title="Automated review request emails" icon="envelope" href="/collect-reviews/review-request-emails">
    **The workhorse.**

    Yuko waits a configurable number of days after order completion, then sends a personalized email with a one-click link to the review form. Works for every order automatically.
  </Card>

  <Card title="Review reminders" icon="clock" href="/collect-reviews/review-reminder-email">
    **Recovers non-responders.**

    A gentle follow-up 3–5 days after the first request, sent only to customers who haven't reviewed yet. Adds roughly +50% to your response rate.
  </Card>

  <Card title="On-site collection form" icon="pen-to-square" href="/collect-reviews/review-collection-form">
    **Always-on review capture.**

    Embedded form on product pages, a dedicated "Write a Review" page, or the customer account area — for shoppers who want to leave feedback without waiting for the email.
  </Card>

  <Card title="Manual review requests" icon="paper-plane" href="/collect-reviews/manual-review-requests">
    **One-off sends.**

    From **Reviews → Orders**, click the email icon on any order to send a review request on demand — perfect for late fulfillments or imported historical orders.
  </Card>
</CardGroup>

***

## Rewards and incentives

<CardGroup cols={2}>
  <Card title="Photo review reminders" icon="camera" href="/collect-reviews/photo-review-reminder-email">
    Nudge customers who left text-only reviews to add a photo. 15–25% add a photo when asked.
  </Card>

  <Card title="Photo review rewards" icon="gift" href="/collect-reviews/photo-review-reward-email">
    Auto-issue a coupon when a customer submits a review with photos. 2–3× more photo reviews.
  </Card>

  <Card title="Review reply notifications" icon="bell" href="/collect-reviews/review-reply-added-email">
    Email the customer when you reply to their review — closes the loop and encourages repeat reviews.
  </Card>

  <Card title="Verified buyer badges" icon="badge-check" href="/collect-reviews/verified-buyer-badges">
    Show a badge on reviews from customers with a matching order. Verified reviews convert 70% better than unverified.
  </Card>
</CardGroup>

***

## What you can collect

<AccordionGroup>
  <Accordion title="Product reviews" defaultOpen icon="star">
    Star rating + written text (optional) + photos (optional), tied to a specific product. Appears on product pages, star-rating widgets, and your Google Shopping feed. This is the default — every Yuko install collects these out of the box.
  </Accordion>

  <Accordion title="Store / site reviews" icon="building-columns">
    Overall-experience testimonials not tied to a single product. Ideal for the homepage, an About page, or a dedicated testimonials page.

    → [Collecting store / site reviews](/collect-reviews/collecting-shop-site-review)
  </Accordion>

  <Accordion title="Photo and video reviews" icon="images">
    Visual reviews are 3× more trusted than text-only. Yuko accepts multiple photos per review and short videos. Encourage them with the [photo reward email](/collect-reviews/photo-review-reward-email).
  </Accordion>

  <Accordion title="Custom fields and questions" icon="list-check">
    Add product-specific questions (e.g. fit, durability, skin type) to your review form. Customers answer once; the data is searchable and filterable in your dashboard.

    → [Customize review inputs](/collect-reviews/customizing-review-inputs)
  </Accordion>
</AccordionGroup>

***

## Recommended strategy by store stage

<Tabs>
  <Tab title="Starting out">
    **Goal: first 20 reviews**

    1. Turn on **Review Request Email**, 7 days after order completion
    2. Add the **Review Collection Form** to product pages
    3. Leave auto-publishing on (so reviews appear immediately)

    Skip reminders, photo prompts, and custom fields until you have steady flow.

    **Expected:** 5–10% response rate, 20–30 reviews in your first month at \~200 orders.
  </Tab>

  <Tab title="Growing">
    **Goal: 100+ reviews, better visuals**

    1. Keep your request email on
    2. Add **Review Reminder Email** 5 days after the request
    3. Turn on **Photo Review Reward Email** (10% off coupon)
    4. Enable **Verified Buyer Badges**

    **Expected:** 15–20% response rate, 30–40% of reviews with photos.
  </Tab>

  <Tab title="Maximizing">
    **Goal: highest-quality library**

    1. All of the above
    2. Add **Photo Review Reminder** for text-only reviewers
    3. Add one or two custom review fields per major product category
    4. Use **[Workflows](/workflows/getting-started-with-workflows)** to send different emails per product group or customer segment
    5. Reply to every review — this alone raises collection rate by \~35%

    **Expected:** 20–25% response rate, 50%+ photo rate.
  </Tab>
</Tabs>

***

## Before you start

Review collection works best once the basics are in place:

* [Yuko plugin installed and connected](/installation/woocommerce)
* Orders syncing correctly to the Yuko dashboard
* Your email **From Name** and **Reply Email** set in Account → General
* Branding applied (logo + brand color) so emails look on-brand

Then pick your starting point from the cards above.

***

## Need Help?

<CardGroup cols={2}>
  <Card title="Book Free Setup Call" icon="phone" href="https://cal.com/rameshelamathi/yuko-reviews">
    Talk to our team for personalized setup help

    **Time:** 30 minutes
  </Card>

  <Card title="Contact Support" icon="life-ring" href="https://yukoreviews.com/support">
    Reach our team at yukoreviews.com/support

    **Response time:** Within 24 hours
  </Card>

  <Card title="View All Guides" icon="book" href="/collect-reviews/index">
    Browse detailed guides for every feature
  </Card>

  <Card title="Integration Help" icon="puzzle-piece" href="/integrations/index">
    Connect Yuko with other tools
  </Card>
</CardGroup>