> ## Documentation Index
> Fetch the complete documentation index at: https://docs.yukoreviews.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Collecting Store Reviews 

> Collect overall shop and site reviews to showcase customer trust in your brand

## Build Trust with Overall Shopping Experience Reviews

Shop reviews (also called Site Reviews or Store Reviews) let customers rate their entire shopping experience — not just individual products. These testimonials showcase your customer service, shipping speed, checkout experience, and overall brand quality.

**What you'll achieve:**

* Collect testimonials about overall shopping experience
* Showcase service quality and reliability
* Build trust with first-time visitors
* Highlight shipping, support, and brand values
* Display store-wide social proof on homepage

<Info>
  **Impact:** Stores with shop reviews see 15-25% higher trust scores and convert 12% more first-time visitors
</Info>

***

## Store Reviews vs Product Reviews

Understanding the difference helps you collect the right feedback at the right time:

<CardGroup cols={2}>
  <Card title="Product Reviews" icon="box">
    **About specific items purchased**

    * Rating for individual products
    * Focus on product quality, fit, features
    * "This shirt fits perfectly"
    * Appear on product pages
    * Best asked 7-10 days after delivery

    **Goal:** Help shoppers decide on specific products
  </Card>

  <Card title="Store Reviews" icon="store">
    **About overall store experience**

    * Rating for entire shopping journey
    * Focus on service, shipping, checkout
    * "Great customer service and fast shipping"
    * Appear on homepage/testimonial sections
    * Best asked after multiple purchases

    **Goal:** Build overall brand trust and credibility
  </Card>
</CardGroup>

<Warning>
  **Important:** Don't ask for shop reviews in first purchase emails. Wait until customers have 2-3 orders or a great service interaction. Shop reviews work best from loyal customers who know your brand.
</Warning>

***

## How to Set Up Store Review Collection

Navigation: Yuko Dashboard → **Reviews → Widgets → Review Collection Form**

<Frame>
  <img src="https://mintcdn.com/yukoreviews/2A4-jGC_tIjwzp80/images/yuko-collection-form-2.png?fit=max&auto=format&n=2A4-jGC_tIjwzp80&q=85&s=469bd9b60e0185a99bec79dc013cdcce" alt="Yuko Collection Form 2" width="2812" height="1366" data-path="images/yuko-collection-form-2.png" />
</Frame>

<Steps>
  <Step title="Enable Store Reviews" icon="toggle-on">
    Navigate to the Review Collection Form settings and enable **Store Reviews** as a collection option.

    <Info>
      This feature is available in Growth Plan
    </Info>

    <img src="https://mintcdn.com/yukoreviews/EEH-4BnYtQjESyhn/images/newsto.png?fit=max&auto=format&n=EEH-4BnYtQjESyhn&q=85&s=64a8492595fc576439d4f5bf651ad0ba" alt="Newsto" width="2880" height="1406" data-path="images/newsto.png" />

    **What this does:**

    * Adds "Write a review for our store" option to your site
    * Creates dedicated shop review submission form
    * Allows customers to review overall experience
    * Separate from product review forms
  </Step>

  <Step title="Customize Store Review Form" icon="sliders">
    You can customise the text shown at each step of the store review flow. All options below come with default text, which you can edit to match your brand voice.

    * **Store Rating Slide**
      Customise the message shown after a customer completes a product review and is prompted to leave a store review. You can edit the **completion title** and **description**.
    * **Store Review Introduction**
      Change the **title** and **subtitle** shown at the start of the store review form to better reflect your store’s tone.
    * **Photos Slide (Optional)**
      Enable or disable photo uploads for store reviews. When enabled, you can customise the **title**, **description**, **upload button text**, and **image upload helper text**.
    * **Review Content**
      Edit the **title**, **subtitle**, and **placeholder text** for the main review input to guide customers on what feedback to share.
    * Review Title & Anonymous Option
      Customise the **review title placeholder** and the **anonymous review label** shown to customers.

    <Tip>
      **Tip**: Focus on overall rating and open-ended experience question.
    </Tip>
  </Step>
</Steps>

## Need Help?

<CardGroup cols={2}>
  <Card title="Book Free Setup Call" icon="phone" href="https://cal.com/rameshelamathi/yuko-reviews">
    Talk to our team for personalized setup help

    **Time:** 30 minutes
  </Card>

  <Card title="Contact Support" icon="life-ring" href="https://yukoreviews.com/support">
    Reach our team at yukoreviews.com/support

    **Response time:** Within 24 hours
  </Card>

  <Card title="View All Guides" icon="book" href="/collect-reviews/index">
    Browse detailed guides for every feature
  </Card>

  <Card title="Integration Help" icon="puzzle-piece" href="/integrations/index">
    Connect Yuko with other tools
  </Card>
</CardGroup>

<Note>
  **Pro tip:** Don't try to collect shop reviews from everyone. Focus on customers who have ordered 2-3 times or had exceptional service interactions. These customers know your brand well enough to give meaningful testimonials.
</Note>